Refund Policy

Refund Policy

This updated Refund Policy takes effect on September 16, 2024, to ensure clarity and transparency in how we handle refund requests for digital products offered by WHMCSVault (whmcsvault.com).

Understanding the Nature of Digital Products

Due to the nature of digital products that are available for instant download after purchase, there is no “trial” or “grace period” once a purchase has been completed. This means all sales are final. When you purchase software from WHMCSVault (whmcsvault.com), it is not possible to “return” the product. As such, refunds cannot be provided unless specific conditions are met.

Conditions for Refund

We are committed to assisting you with any issues you may encounter with our products. Before requesting a refund, please open a ticket in our support desk and allow us 24-72 hours to resolve your problem. Our Support Team strives to address issues as quickly as possible.

A refund may be granted if:

  • The product you downloaded from our website is completely non-functional.
  • The product’s main description was fully misleading.
  • You did not download any or many files from our website.

If the product you purchased falls under these conditions, you have the option to request a refund. If you request a refund or open a PayPal dispute after receiving delivery, your account will be banned from further use of our site.

Refund Exceptions

Please be aware that no refunds are provided for:

  • Renewals: All renewals are strictly non-refundable. You can easily cancel the automatic payment at the deadline directly from your “My Account” page.
  • Requesting a Refund for the Same Product Twice: We do not entertain multiple refund requests for the same product.
  • Offers and Discounts: These are valid for future orders only and cannot be used to request refunds or partial refunds on existing purchases.

Non-Refundable Situations

We reserve the right to refuse a refund in the following situations:

  • You changed your mind about an item or subscription.
  • You bought an item by mistake, and the product(s) were sent or already downloaded by you.
  • The product was purchased by your employee or someone else with legal access to your PayPal account.
  • You cannot install the downloaded product due to your server or environment issues.
  • The product is incompatible with your WordPress, plugins, or web server settings.
  • The product does not function as you want or expect.
  • The product displays a message about the need to enter a license key or activation code.
  • You broke your website while installing the product.
  • You did not receive technical support on WHMCSNulled.net due to non-compliance with our support policy.
  • You refused to provide access to your website for our support staff to investigate the issue you’re experiencing with our product.

Important Notes

Please note that:

  • You may cancel your account at any time; however, no refunds are provided for cancellations.
  • If you receive a refund, you are no longer allowed to use the downloaded premium products.
  • If a product is still damaged after an update, we may offset the amount of your refund by the diminished value of the product.
  • Refunds can take up to 14 days to reflect in your account.

We encourage you to read our Terms & Conditions and FAQs for more details.

For any questions related to our Refund Policy, please contact us at info@whmcsvault.com